I met Eric through a friend Steve Blank and these two have formed a partnership of sorts both in teaching great lessons on startups which grew from working together at IMVU where Eric was a founder and Steve a board member and investor.
Eric is a seasoned tech. startup entrepreneur and Steve is an “uber” version of the same so it pays to listen to their advice.
Eric’s presentation takes a lot from Steve’s thinking on the topic of paying very close attention to your customers – he calls this his “Customer Development Model”…something we all need to do a great deal more of IMHO.
This is a long but worthwhile video if you are building a tech company and a software startup in particular.
See more on each of their blogs:
Eric’s blog Lessons Learned
Steve’s blog http://steveblank.com/